Faq's

During holiday such as Christmas, New Year and Tet, cruise space can fill out very quickly. We suggest you to book a cruise as far in advance as possible if you plan to travel during this time of the year.

The following cruises often organize exciting activiites for Tet so you may want to check them out: Glory Cruise, Indochina Sails, V'Spirit

It depends on which cruise you are looking at. All luxury cruises exclude the price of transfer service in their price: most, however, offer shuttle bus that picks you up and drop you off at your hotel for very reasonable cost. Some deluxe cruises and superior already include transfer in their price such as Glory Cruise or Phoenix Cruise.  

Spa is an exclusive service and not offered by all cruise due to its luxury nature and limited space on board of most junk. Up to date there are 2 cruises that offer spa service on board: Au Co Cruise and Paradise Peak Cruise.

It really depends on which cruise you are travelling with. Most will offer entertainment facilities in shared room such as DVD player, TV, chess board and some board games. Since the cruise trip lasts only 2 or 3 days, you will not have enough time to get bored on Halong Bay.

There is no strict requirement regarding what age infant are allowed on board. However, we recommend the minimal age for infant to be comfortable on a cruise trip is 6 months old.

Infants younger than 4 years old are allowed free on board, accompanied by at least 02 adults. Baby cot is provided only where indicated and must be requested at least 03 days in advance of departure.

You can pay us through one of the following ways:

Credit cards: credit card payment is completely secure on our website and can be made online long time in advance of your trip.

Bank transfer: for large amount of money, you can request for bank transfer to avoid the transaction cost. Please email us for our bank details.

Cash: you can pay us by cash - we will collect the cash at your hotel or preferred meeting place upon mutual agreement.
 

Note: If payment is made by credit cards, it will be subject to a credit card processing fee of 3%.

Most cruises accept vegetarian meal request. Please notify us of your dietary requirement 48 hours in advance, or ideally at the time of making your reservation.

Most cruises posted on our site are filling out fast, for the quality of service and low price offered. We suggest you to make the reservation as soon as possible, especially if you are planning to travel in high season months from September to December. Planning your trip ahead will save you time and hassle.

When you decide that you need to cancel your booking, please notify us immediately by email. We do not accept cancellation notice by phone or any other means for verification reason.

• Unless otherwise noted, all prices listed on our site already INCLUDE meals, entrance and sightseeing fees, guide on board and government taxes (10%).
• The listed price does not include New Year and Christmas surcharge, personal expense and tips.

Note: If payment is made by credit cards, it will be subject to a credit card processing fee of 3%.

You can reserve for your cruise trip or tour to Halong on our website in three simple steps:

• Search for your desired cruise using our search tool, located on the left hand side of the web page, or by clicking on one of the cruise category: Luxury Cruise, Deluxe Cruise or Superior Cruise
• Select the cruise that catches your attention. Each cruise is listed with details about price, itineraries and photo gallery, making it easy for you to compare and contrast.
• Click on "Book Now" button and be transferred to the Booking Request Form. We will check the availability of your request and respond in 4 hours (office hours) and 12 hours (non-office hours)

Information on Halong bay weather and best time to go.

Information on Halong bay weather and best time to go.

Information on Halong bay weather and best time to go.

Information on Halong bay weather and best time to go.